Privacy policy

PRIVACY POLICY

Last updated: Thu 5 Feb, 2026

GHENES (“we”, “us”, “our”) operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase from our website, or otherwise communicate with us.

GHENES is powered by Shopify, which provides us with the e-commerce platform that enables us to sell our products and services to you.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you. This may include:

Information you provide directly

Name
Billing and shipping address
Email address
Phone number
Account login details
Order details and purchase history
Communications with us (e.g. customer support messages)

Information collected automatically

IP address
Device and browser information
Cookies and similar technologies
Pages viewed and interactions with the website

Payment information

Payments are processed securely by third-party payment providers. We do not store full payment card details.

How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account, sign up for email or SMS updates, or contact us
Automatically through cookies and similar technologies when you browse our website
From service providers that help us operate our business (e.g. payment processors, shipping providers, analytics tools)

How We Use Your Personal Information

We use your personal information to:

Provide and improve our Services

Process orders, payments, returns, and exchanges
Deliver products and manage shipping
Create and manage customer accounts
Personalise your shopping experience

Marketing and communications

Send emails and SMS messages about product drops, updates, and promotions (where you have opted in)
Display relevant advertisements across platforms

Security and legal purposes

Prevent fraud and unauthorised access
Comply with legal obligations
Enforce our Terms of Service

Sharing Your Personal Information

We may share your personal information with trusted third parties, including:

Shopify, which hosts our store and processes data on our behalf
Payment processors and financial institutions
Shipping and fulfilment partners
Marketing and analytics providers
Legal or regulatory authorities where required by law

We do not sell your personal information.

Relationship With Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information to provide and improve its services. Information you submit may be transferred to and processed in countries outside your own.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Analyse traffic and performance
Improve user experience
Support marketing efforts

You can control cookie preferences through your browser settings.

Your Rights (UK & EU)

If you are located in the UK or European Economic Area, you have rights under data protection laws, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your data
The right to restrict or object to processing
The right to withdraw consent at any time
The right to data portability

You can exercise these rights by contacting us using the details below.

Marketing Preferences

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
You may opt out of SMS marketing by replying STOP to any message.

Transactional messages related to orders may still be sent.

Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Data Retention & Security

We retain personal information only as long as necessary to:

Fulfil orders
Provide Services
Comply with legal obligations

While we take reasonable steps to protect your information, no system is completely secure.

International Transfers

Your personal information may be transferred and processed outside the UK or EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses.