Refund policy

Returns

At GHENES, we design with intention and release in limited quantities. If something’s not right, we’ll always aim to be fair.

We accept returns within 14 days of delivery for non-customised items.

To be eligible for a return:

  • Item must be unworn, unused, and in original condition

  • Original tags and packaging must be intact

  • Proof of purchase is required

Customised or personalised items (including name/number jerseys or made-to-order pieces) are final sale, unless faulty or incorrect.

To start a return, email us at:
📧 info@ghenes.com

Returns must be approved before sending. Items returned without approval will not be accepted.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is faulty, damaged, or incorrect, contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly.

Exchanges

We do not offer direct exchanges.

If your return is approved, please place a new order for the correct item once your refund has been processed.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or card provider.

Sale Items & Gift Cards

  • Sale items are final sale

  • Gift cards are non-refundable

EU 14-Day Cooling-Off Period

If your order is delivered to the European Union, you have the right to cancel your order within 14 days, in line with EU consumer law.

This does not apply to:

  • Customised or personalised items

  • Made-to-order products

Important Notes

  • Shipping costs are non-refundable unless the item is faulty or incorrect

  • Returned items that do not meet our conditions will be sent back to the customer