Shipping policy

Shipping Information

We ship from the United Kingdom and currently deliver to the UK, EU, and selected international destinations.

All orders are processed Monday–Friday, excluding public holidays.

Processing Times

  • In-stock items:
    Orders are processed within 2–4 business days

  • Preorder or made-to-order items:
    Estimated shipping times will be clearly stated on the product page and at checkout.
    By placing a preorder, you acknowledge that production and delivery times may vary.

Shipping Times (Estimated)

United Kingdom

  • Standard: 2–4 business days

  • Express (if offered): 1–2 business days

Europe

  • Standard: 5–10 business days

International

  • Standard: 7–14 business days

Shipping times are estimates and may vary due to customs, carrier delays, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Address & Failed Deliveries

Please ensure your shipping details are correct at checkout.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Orders returned to sender due to failed delivery attempts

If an order is returned to us, additional shipping fees may apply to resend it.

Lost or Delayed Packages

If your order appears lost or significantly delayed, contact us at:
📧 info@ghenes.com

We’ll work with the carrier to resolve the issue.